Refund Policy

Last updated: June 2026

This Refund Policy explains how refunds, cancellations, delivery issues, duplicate payments, and payment disputes are handled by Tough Fights Project.

By purchasing any digital product, downloadable video, or custom video service from Tough Fights Project, you agree to this Refund Policy.

1. Digital Product Nature

Tough Fights Project sells digital video products and downloadable digital entertainment content. No physical goods are shipped.

Because digital products can be accessed, downloaded, copied, or viewed immediately after delivery, all digital sales are generally considered final once access has been provided.

2. General Refund Rule

All purchases are generally non-refundable after the digital product has been delivered, accessed, downloaded, or made available to the customer.

This policy exists because digital goods cannot be returned in the same way as physical products.

3. Cases Where Refunds May Be Considered

Refund requests may be reviewed in the following cases:

Accidental duplicate purchase of the same product.
Duplicate charge caused by a technical or payment error.
Customer paid but did not receive access to the purchased digital product.
The delivered file is corrupted and cannot be replaced.
A wrong product was delivered by mistake.
A custom video order cannot be produced by us after payment.
Verified technical delivery failure that cannot be fixed within a reasonable time.

4. Cases Where Refunds Are Usually Not Provided

Refunds are usually not provided in the following cases:

The customer changed their mind after purchase.
The customer did not read the product description before purchase.
The customer disliked the fictional story, acting style, characters, costumes, or artistic direction.
The customer expected different content than what was described on the product page.
The customer has already downloaded, accessed, or viewed the digital product.
The customer has device, browser, or software issues unrelated to our files or platform.
The customer requests a refund after receiving a custom video that was produced according to the agreed scenario.
The customer loses access to their own email, device, storage, or download location.

5. Custom Video Orders

Custom video orders are produced based on customer requests, scenarios, production availability, performer availability, and agreed details.

Once production has started, a custom video order is generally non-refundable because time, performers, filming, editing, planning, and production resources have already been reserved or used.

If we cannot produce the agreed custom video for reasons on our side, we may offer a refund, replacement, credit, or alternative production solution.

6. Delivery Issues

If you paid for a product but did not receive your download link or access instructions, contact us first.

We will check the order and resend the download link or provide another delivery method where possible.

Contact email: toughfp@gmail.com

7. Download Link Problems

If a download link is broken, expired, blocked, or unavailable, contact us with your order details. We may provide a new link, replacement access, or alternative delivery method.

Please include:

Your order number, if available.
Your purchase email address.
The product name.
A short description of the issue.
Screenshots of the error, if possible.

8. Duplicate Payments

If you were charged twice for the same order or accidentally purchased the same product multiple times, contact us. After verification, we may refund the duplicate charge.

9. Payment Disputes and Chargebacks

If you have a problem with your order, please contact us before opening a payment dispute or chargeback.

We are usually able to resolve delivery problems, missing links, duplicate payments, and technical issues faster through direct communication.

False claims, abusive chargebacks, unauthorized disputes, or fraud may result in refusal of future orders and submission of order evidence to the payment provider.

10. Processing Time

If a refund is approved, processing time may depend on the payment provider, bank, card issuer, or payment method used.

Approved refunds are usually processed within 5–10 business days, but actual timing may vary depending on third-party payment systems.

11. Payment Method Limitations

Some payment methods may have limited refund functionality. In such cases, we may offer an alternative solution, replacement delivery, store credit, or another reasonable option depending on the situation.