REFUND AND RETURNS POLICY
Last Updated: May 2026
Thank you for choosing Tough Fights Project.
We are committed to providing high-quality digital entertainment products and professional customer support. Please carefully review this Refund and Returns Policy before making any purchase through our website.
- DIGITAL PRODUCT NATURE
All products sold on this website are digital downloadable video products delivered electronically after successful payment confirmation.
Due to the digital and instantly accessible nature of our products, all purchases are generally considered final once digital access has been granted or download links have been delivered.
No physical goods are shipped, and therefore traditional physical product returns are not applicable.
- ELIGIBLE REFUND CASES
Refund requests may be reviewed and considered under the following circumstances:
• Accidental duplicate purchases of the same product
• Technical delivery failures preventing access to purchased files
• Corrupted, damaged, or incomplete downloadable files
• Billing errors or duplicate charges
• Payment processing issues resulting in incorrect transactions
• Inability to access purchased content due to verified technical system errors
- NON-REFUNDABLE SITUATIONS
Refunds are generally not granted in the following cases:
• Personal dissatisfaction after viewing content
• Failure to read product descriptions before purchase
• Subjective disagreement with fictional themes, artistic style, or storytelling
• Compatibility problems related to the customer’s own device, software, or internet connection
• Requests submitted after successful access and download without technical issues
• Claims based on misunderstanding the fictional and artistic nature of the content
- CUSTOMER SUPPORT & ISSUE RESOLUTION
We strongly encourage customers to contact our support team before initiating disputes or chargebacks through payment providers.
Our team aims to resolve all legitimate issues quickly, professionally, and fairly.
Support Contact:
support@toughfights.com
When contacting support, customers should include:
• Order number
• Purchase email address
• Description of the issue
• Screenshots or technical details if applicable
- REFUND REVIEW PROCESS
Each refund request is individually reviewed based on transaction history, technical evidence, and account activity.
Approved refunds are typically processed within 5–10 business days depending on the payment provider, bank, or financial institution involved.
- DOWNLOAD ACCESS & CUSTOMER RESPONSIBILITY
Customers are responsible for:
• Providing a valid email address
• Maintaining secure access to their purchased files
• Downloading purchased content within the available access period if applicable
• Using compatible devices and software capable of playing standard HD video files
- FRAUD PREVENTION & ABUSE
To protect our platform, customers, and payment systems, we reserve the right to refuse refunds or restrict access in cases involving:
• Fraudulent payment activity
• Unauthorized chargebacks
• Abuse of refund systems
• Repeated suspicious purchase behavior
• Attempts to redistribute purchased content illegally
Accounts engaged in fraudulent activity may be permanently restricted and reported to relevant payment processors or anti-fraud systems.
- COPYRIGHT & DIGITAL CONTENT PROTECTION
All products distributed through Tough Fights Project are protected by copyright and intellectual property laws.
Purchased content is licensed strictly for personal private viewing only.
Unauthorized redistribution, reposting, resale, public uploading, or commercial exploitation of any content is strictly prohibited.
- POLICY CHANGES
We reserve the right to modify or update this Refund and Returns Policy at any time without prior notice.
Continued use of the website and purchases made after policy updates constitute acceptance of the current version of this policy.
- CONTACT INFORMATION
For refund requests, technical support, or business inquiries, please contact:
Tough Fights Project